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Evidence Guide: SIRCDIS302 - Deliver medicines to customers outside the pharmacy

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRCDIS302 - Deliver medicines to customers outside the pharmacy

What evidence can you provide to prove your understanding of each of the following citeria?

Confirm customer delivery requirements.

  1. Identify pharmacy products to be delivered to customer.
  2. Identify prescription items required.
  3. Confirm customer details.
  4. Confirm delivery information with the customer.
Identify pharmacy products to be delivered to customer.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify prescription items required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm customer details.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm delivery information with the customer.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and plan prescription deliveries.

  1. Confirm that items are ready for delivery.
  2. Liaise with a pharmacist to confirm method of providing customer advice.
  3. Prepare items for delivery to meet handling and storage requirements.
  4. Confirm that delivery documentation is accurate and complete.
  5. Use available aids to plan the most efficient delivery route.
  6. Schedule deliveries to suit requirements of the pharmacy and customers.
Confirm that items are ready for delivery.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with a pharmacist to confirm method of providing customer advice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare items for delivery to meet handling and storage requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm that delivery documentation is accurate and complete.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use available aids to plan the most efficient delivery route.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Schedule deliveries to suit requirements of the pharmacy and customers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Distribute medicine to customers outside the community pharmacy.

  1. Verify customer or agent identity and any special delivery instructions.
  2. Explain information provided on medicines and, where instructed by the pharmacist, question to confirm customer or agent’s understanding.
  3. Request a dated signature as evidence of receipt of goods.
  4. Arrange for pharmacist follow-up in situations requiring additional assistance or therapeutic advice.
  5. Finalise the sales transaction if appropriate.
Verify customer or agent identity and any special delivery instructions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain information provided on medicines and, where instructed by the pharmacist, question to confirm customer or agent’s understanding.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Request a dated signature as evidence of receipt of goods.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange for pharmacist follow-up in situations requiring additional assistance or therapeutic advice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Finalise the sales transaction if appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reconcile delivered items and records.

  1. Reconcile medicines and other items collected for delivery with items distributed.
  2. Reconcile cash payment with the value of items sold.
  3. Complete delivery documentation and records.
  4. Follow pharmacy procedures to make alternative arrangements where unplanned factors have prevented delivery of medications.
Reconcile medicines and other items collected for delivery with items distributed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reconcile cash payment with the value of items sold.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete delivery documentation and records.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow pharmacy procedures to make alternative arrangements where unplanned factors have prevented delivery of medications.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

apply pharmacy procedures when delivering dispensed medicines and other products outside the pharmacy

provide information in ways appropriate to customer needs and demonstrate relevant techniques to confirm understanding

apply correct storage and transport conditions and any special delivery requirements for dispensed items

recognise and arrange follow-up contact, in situations requiring referral to a pharmacist.

Context of and specific resources for assessment

Assessment must ensure that competency is:

demonstrated over a period of time and observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment

demonstrated in a real workplace environment that meets relevant industry standards and which may include client interruptions and involvement in other related activities normally expected in the pharmacy.

Assessment must ensure access to:

a range of customers or their agents with different locations and delivery requirements who are typical of the customer base

dispensed items and other products for delivery to the customer or their agent

dispensed items requiring special handling

delivery documentation and recordkeeping systems

payment systems

relevant documentation, such as:

customer details

delivery checklists

maps or location information

pharmacy procedures

real or simulated prescriptions

CMI.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of the candidate:

preparing for deliveries

delivering items to customers outside the pharmacy

completing documentation and records relevant to delivering prescription and other pharmacy items

seeking direction from the dispensing pharmacist

review of portfolios of evidence and third-party workplace reports of on-the-job performance

role plays to:

confirm communication skills that meet diverse customer requirements

demonstrate understanding of contingency management procedures

written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Required Skills and Knowledge

Required skills

communication skills to:

confirm that the person receiving medicines and delivery information is authorised to do so

confirm that the person receiving medicines is not a child

explain information contained on cautionary and advisory labels in a level of English suited to customer communication requirements

question to confirm that the customer correctly understands the information provided

invite further questions from the customer

seek direction from the dispensing pharmacist

use language and concepts appropriate to cultural differences

use and interpret non-verbal communication

literacy skills to:

follow pharmacy procedures

check prescription information

read directions and maps to locate addresses and plan efficient delivery routes

planning and organising skills to:

plan delivery routes to achieve efficient delivery outcomes

arrange for a customer to make contact with a pharmacist where more detailed support or advice is required

problem-solving skills to respond to situations where no authorised person is available to receive items

Required knowledge

pharmacy procedures relating to:

delivery of prescription items to customers outside the pharmacy

response to unavailability of the customer or an authorised agent to accept delivery

responding to customer questions

arranging for a pharmacist to provide follow-up therapeutic advice and information to the customer

protecting security of self, product and cash

response in the event of theft, loss or accident

product and delivery:

charges

payment options and procedures

privacy principles as they relate to home delivery of medicines

label information, such as:

dosage regimen, e.g.dose time in relation to food

frequency

duration of treatment

special storage requirements, e.g.cold chain

role boundaries and responsibilities and circumstances under which referral to a pharmacist or other pharmacy staff is required

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Pharmacy products may include:

prescription medicines

Pharmacy Medicines (S2)

non-scheduled pharmacy products.

Customer may include people:

from a range of social, cultural and ethnic backgrounds and with varying mental and physical abilities

in their own home or contacting the pharmacy by phone

in residential care settings

with special needs, such as:

the elderly

infants

who are:

drug or alcohol affected

emotionally unstable

mentally unstable

physically unwell.

Customer details may include:

patient name

delivery address

telephone number

suitable delivery times

specific location advice.

Delivery information may include:

items on the prescriptions to be dispensed

other products required

estimated delivery time

persons authorised to accept delivery

payment method.

Ready for delivery may include:

assembled items are complete, clearly and correctly labelled, and match customer requirements

a pharmacist has verified dispensed items

required information and advice accompanies the items

items are packaged appropriately to protect customer privacy and product integrity.

Handling and storagerequirementsmay include:

temperature control and cold chain items

light-sensitive items

heat-sensitive items.

Delivery documentation may include:

prescription documentation to be signed by customer or agent

self-care and health information

other information supplied by a pharmacist

delivery check sheets

customer location details.

Information provided on medicinesmay include:

pharmacy labels

cautionary and advisory labels

additional information or advice prepared by a pharmacist

information provided by the supplier

self-care and health information

Consumer Medicine Information (CMI).